Orders and Returns

RETURNS, REPLACEMENTS & REFUNDS

Satisfaction Pledge.
We are committed to offering our customers high quality hair care products consistent with our brand’s heritage of being one of the leaders in Global Hairstyling. If you are not completely satisfied with your purchase, arosci.com is pleased to offer the highest standard of customer service. We will gladly accept returns for arosci.com products 7 days from delivery date.
o Item must be returned in original condition and in original packaging including any paperwork, manuals, accessories or promotional items received “WITH Purchase”.
o Returning an item for any reason, contact our customer service department FIRST to obtain return authorisation number by calling +441747820749
o If returned items are not in the same condition as when they were sent, we will refuse or send them back to you with shipping charge.
o If merchandise is returned, a 15% restocking fee and shipping cost will be applied.

Regrettably, shipping and handling charges are not refundable. Any shipping and handling charges which are imposed may reflect estimated or average amounts required to cover the cost of shipping and handling and need not reflect the exact cost of the specific order. In the event of an authorised return of any goods sold from the Site, arosci.com is not obligated to include a refund of any shipping and handling charges except when the return is for defective product in accordance with the damaged/defective item policies below and Arosci Trading Ltd shall have the option to refund any amount owed to the customer by crediting the credit/debit card used for payment. Your return will be processed promptly upon its arrival.
Please note: Only products purchased from arosci.com may be returned for refund. Products purchased from a distributor, store, other online store, or any other distribution channel, are not accepted for return. If you have questions about returns, please contact us by phone at +441747820749 or via our Contact us page at www.arosci.com.
o We suggest shipping all returns using a traceable delivery method as we are unable to refund or replace without proof of delivery. arosci.com is not responsible for return shipments lost or damaged in transit.
o Return Credit will issue after the inspection of returned items and always be issued to the same card to which they were charged.
o All clearance, sale and promotional items sale are final.

Damaged/defective Items
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at +441747820749 or via our Contact Us page at www.arosci.com. Please provide the order number along with your email address and phone number for fastest service. To ensure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier. Please ensure that you contact customer service to obtain a RMA (Return Material Authorisation) number before returning damaged/defective items to ensure proper refund of purchase price and applicable shipping charges. Items deemed defective/damaged must be returned in accordance with the policies and parameters below. We are not responsible for items not returned in accordance with the stated policies.

Apparent product defects/damage
o Customer shall request a Return Merchandise Authorisation (RMA) number from arosci.com with seven (7) days of the date of delivery to the Customer, listing the products to be returned.

Latent or hidden product defect/damage
o Customer shall request a RMA number within fourteen (14) days after the date of delivery listing the products to be returned.