SHIPPING & DELIVERY
We ship to domestic UK physical addresses in partnership with (but not limited to) DHL and UK mail.
Arosci Trading Limited/arosci.com works in partnership with third party couriers. Our company has the discretion to send a customer’s parcel via any method, so long as it complies with our contractual obligations. Please note our couriers do not deliver on Sundays.
Any shipping and handling charges which are imposed may reflect estimated or average amounts required to cover the cost of shipping and handling and need not reflect the exact cost of the specific order. Please note that shipping rates are subject to change at any time. Shipping costs include handling and may be subject to VAT/duties.
Import Duties & Taxes
When ordering products from Arosci Trading Ltd/arosci.com for delivery outside of the EU you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note than when ordering from Arosci, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products.
Order Processing Deadlines
During standard business days (Monday to Friday, excluding national holidays). Orders begin processing in our fulfilment centre within 48 hours of order receipt, for orders received Mon – Fri (order cut-off time is midnight UK time). Most orders are shipped and received within 5-7 business days on in-stock items.
Our systems will send you an automated shipment confirmation email when we have finished processing your order and our transportation partner has picked it up for delivery, at which point, the shipment method timeframe you have selected will commence. Please note that our transportation partners do not process orders at the weekend. Therefore, if you place an order after the cut-off time on Friday, you may experience a delay between your shipping confirmation e-mail and the actual shipment of your order.
Risk of Loss
All items purchased from Arosci Trading Limited/arosci.com are made pursuant to a shipment contract with our carriers. This means that the risk of loss and title for such items pass to you upon our delivery of your order to the carrier. Please be mindful of any existing signature release cards or authorisations you have on file with your local package delivery carriers. Please note that we can only begin to investigate lost orders shipped via standard shipping once 10 business days have passed since the date of shipment.