Terms and conditions (Customer Service)
SHIPPING & DELIVERY
FREE STANDARD SHIPPING on any online purchase over $75 within the contiguous states.
FREE STANDARD SHIPPING on any online purchase over $500 within the contiguous states.
Approved AROSCI Salons.
FREE STANDARD SHIPPING on any online purchase over $5,000 within the contiguous states.
Approved AROSCI Distributors.
Please note Free Standard Shipping allowances are subject to change at any time.
We ship to domestic US physical addresses ONLY via UPS. At the present time we are unable to ship to PO Boxes, APO/FPO/DPO military addresses or outside the contiguous states.
Any shipping and handling charges which are imposed may reflect estimated or average amounts required to cover the cost of shipping and handling and need not reflect the exact cost of the specific order. Please note that shipping rates are subject to change at any time. Shipping costs include handling and may be subject to state tax.
Import Duties & Taxes
Are the responsibility of the purchaser and Arosci USA, INC cannot accept responsibility for any delays or costs incurred as a consequence of the purchaser failing to effect timely clearance of the said goods at the point of entry.
Order Processing Deadlines
During standard business days (Monday to Friday, excluding national holidays). Orders begin processing in our fulfillment center within 48 hours of order receipt for orders received Mon – Fri. (order cut-off time is midnight eastern standard time). Most orders are shipped and received within 5-7 business days on in-stock items.
Our systems will send you an automated shipment confirmation email when we have finished processing your order and our transportation partner has picked it up for delivery, at which point the shipment method timeframe you have selected will commence. Please note that our transportation partners do not process orders on the weekend. Therefore, if you place an order after the cutoff time on Friday, you may experience a delay between your shipping confirmation e-mail and the actual shipment of your order.
Risk of Loss
All items purchased from arosci.com are made pursuant to a shipment contract with our carriers. This means that the risk of loss and title for such items pass to you upon our delivery of your order to the carrier. Please be mindful of any existing signature release cards or authorizations you have on file with your local package delivery carriers. Please note that we can only begin to investigate lost orders shipped via standard shipping once 10 business days have passed since the date of shipment.
PRIVACY & SECURITY
Arosci.com may ask categories of personally identifiable information include name, address, phone number, e-mail address, date of birth, billing/shipping information, credit card number and credit card expiration date. Additionally, our web server automatically collects click-stream information such as IP address, browser type, domain name, and the specific arosci.com website pages that you visit.
The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, you may not be able to use some important features if you choose to enable.
If there are any questions you may contact us at email@example.com or call toll-free, at 1-877-4Arosci (1-877-427-6724).
Or by post to: 3905 Tampa Road, #1364, Oldsmar, FL 34677.
Arosci.com may use the information that you provides in order to respond to your requests, customize your online shopping experience, promotions, offer new products and services, and measure and improve the effectiveness of our website.
Information Disclosure and Sharing
Arosci.com is committed to securing your personal information. To ensure the security of your personal information, you should always provide that information over a secure connection. Also we urge you not to share your arosci.com website password(s) with anyone or in any unsolicited phone call or e-mail.
While arosci.com strives to ensure the integrity and security of our network and systems, arosci.com cannot guarantee that our security measures will prevent third-party “hackers” from illegally obtaining this information.
Links to Other Sites
Children Under 13Years of Age
Arosci.com is directed to adults, and we do not collect, maintain or use personally identifiable information submitted to the site by children under 13 years age. If we become aware that a child under 13 years age has submitted personally identifiable information to the site, we will not use that information and will immediately delete the information from its records.
All site’ content, design, text, images, icons, graphics, audio and video clips are the exclusive property of arosci.com or its respective content providers, and are protected by U.S. and international copyright laws.
RETURNS, REPLACEMENTS & REFUNDS
We are committed to offering our customers high quality hair care products consistent with our brand’s heritage of being the Leader in Global Hairstyling. If you are not completely satisfied with your purchase, arosci.com is pleased to offer the highest standard of customer service. We’ll gladly accept returns for arosci.com products 14 days from delivery date.
- Item must be returned in original condition and in original packaging including any paperwork, manuals, accessories or promotional items received “WITH Purchase”.
- Returning an item for any reason, contact our customer service department FIRST to obtain return authorization number by calling 877-4Arosci (1-877-427-6724).
- If returned items are not in the same condition as when they were sent, we will refuse or send them back to you with shipping charge.
- If merchandise is returned, a 15% restocking fee and shipping cost will be applied.
Regrettably, shipping and handling charges are not refundable. Any shipping and handling charges which are imposed may reflect estimated or average amounts required to cover the cost of shipping and handling and need not reflect the exact cost of the specific order. In the event of an authorized return of any goods sold from the Site, arosci.com is not obligated to include a refund of any shipping and handling charges except when the return is for defective product in accordance with the damaged/defective item policies below and Arosci shall have the option to refund any amount owed to the customer by either crediting the charge card used for payment or mailing a check to the Customer at the address shown on the related order.
Your return will be processed promptly upon its arrival.
Please note: Only products purchased from arosci.com may be returned for refund. Products purchased from a distributor, store, other online store, or any other distribution channel are not accepted for return. If you have questions about returns, please contact us by phone at 1-877-4-Arosci / 1-877-427-6724 or via our Contact Us page at www.arosci.com.
- We suggest shipping all returns using a traceable delivery method as we are unable to refund or replace without proof of delivery. Arosci.com is not responsible for return shipments lost or damaged in transit.
- Return Credit will issue after the inspection of returned items and always be issued to the same card to which they were charged.
- All clearance, sale and promotional items sale are final.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at 1-877-4-Arosci / 1-877-427-6724 or via our Contact Us page at www.arosci.com. Please provide the order number along with your email address and phone number for fastest service. To ensure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier. Please ensure that you contact customer service to obtain a RMA (Return Material Authorization) number before returning damaged/defective items to ensure proper refund of purchase price and applicable shipping charges. Items deemed defective/damaged must be returned in accordance with the policies and parameters below. We are not responsible for items not returned in accordance with the stated policies.
Apparent product defects/damage
- Customer shall request a Return Merchandise Authorization (RMA) number from arosci.com with fifteen (15) days of the date of delivery to the Customer listing the products to be returned.
Latent or hidden product defect/damage
- Customer shall request a RMA number within thirty (30) days after the date of delivery listing the products to be returned.
The arosci.com site is not targeted towards, nor intended for use by, anyone under the age of 18. By using the arosci.com site, you represent and warrant that you are 18 years of age or older. If you are not at least 18 years of age, do not access, use or register on the arosci.com site. In the event we become aware you are under 18, we will terminate your registration.
Arosci.com has made every effort to display as accurately as possible the physical properties (i.e. colors, fill levels, packaging etc.) of our products shown on this website. We however cannot guarantee that the colors you see will match the product color, as the display of the color depends, in part, upon the monitor you are using. As well we at time transition packaging, offer promotional packaging and make other changes to our products.
Errors on Our Site
Prices and availability of products and services are subject to change without prior notice. Errors will be corrected where discovered, and arosci.com reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions.
Arosci.com is required by law to collect all taxes based on where your order is being shipped or delivered. When you review your order total during the checkout process, you'll see the estimated sales tax. The actual charge to your credit card will reflect the applicable state and local taxes.
Validating Your Order
After you place an order using our shopping cart, we will check the information you give us for validity, by verifying your method of payment or shipping address. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to notify you using the e-mail address you have given us with the order.
Disclaimers and Limitation of Liability
By using the arosci.com, you expressly agree that use of the arosci.com is at your sole risk.
PAYMENT, PRICING & PROMOTION
Payment via our website is processed through a secure third party merchant services processor that subscribes to and follows all required consumer protection guidelines. We currently accept VISA, MasterCard, AMEX and Discover credit cards.
Pricing is subject to change without notice. Promotions are available while quantities last and promotional pricing is valid through the duration of the promotional period. Promotions may be cancelled at any time for any reason without notice.
You may review your order by logging in to your profile at www.arosci.com or by looking up your order via the ‘orders’ link at the bottom of the Shopping Cart page and entering the Order ID along with the billing last name and associated email address or zip code.
UPDATING ACCOUNT INFORMATION
You may update your account information by logging in to your profile at www.arosci.com.